What's your return policy?

How do I return a product?

My product arrived damaged! What should I do?

What products are excluded from the return policy?

My product has a defect / missing parts. What do I do?

What's your refund policy?


What happens if my package is lost in transit?

How much does shipping cost?

Do you ship outside the United States?

When will my order ship?

How do I get free shipping?

Do you ship to P.O. Boxes?

How do I change my address?

Will I receive my order in multiple packages?

Are there any countries you do not ship to?

How are shipping prices calculated?

Where can I ship home video items?


Are pre-order release dates accurate?

Where is your Delayed Items List?

The release date on the product page has passed and I still haven’t received my product! What happened?

When will you charge my credit card for preorders?

Can I cancel my pre-order?

My pre-order was canceled. What happened?

What happens if my order contains multiple pre-order products?

What is your delayed item policy?

The pre-order window has closed? Can I still purchase it?

Funimation FAQs

Where is my Funimation shop order/pre-order?

What will happen to my Funimation Gift Card?

How can I transfer my Funimation account credit over to Crunchyroll?

Will my Funimation order history transfer to Crunchyroll?

Will I still get my Funimation annual gift?

How do I receive my Funimation benefits on the Crunchyroll site/shop?


Why am I getting two order confirmations for older orders?

Where can I find my orders placed before August 15th 2018?

Can you gift-wrap my order?

Do you charge sales tax?

How many units can I buy?

Account and Rewards

What are the benefits of having a Crunchyroll Premium Subscription?

How do I create a Crunchyroll Store account?

How do I login using my Crunchyroll streaming account credentials?

How do I log out of my Crunchyroll store account?

Why doesn't my coupon code work?

Can I still get my Ultimate Fan discount if I use the new customer discount code?

Hime Nendoroid FAQs

Blind Boxes

What is a blind box?