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Crunchyroll Store FAQ

NEW CUSTOMERS TO THE STORE

How do I login using my Crunchyroll streaming account credentials?

Where can I find my orders placed before August 15th?

Why am I getting two order confirmations for older orders?

Why isn't my coupon working?

How do I log out of my Crunchyroll store account?

I am a Premium member. Will I still get my premium discount on the new store?

How do I get free shipping?

Returns

What's your return policy?

How do I return a product?

My product arrived damaged! What should I do?

What products are excluded from the return policy?

My product has a defect / missing parts. What do I do?

Shipping

What happens if my package is lost in transit?

Do you ship outside the United States?

When will my order ship?

Do you ship to P.O. Boxes?

How do I get free shipping?

How do I change my address?

Will I receive my order in multiple packages?

Pre-orders

Are pre-order release dates accurate?

The release date on the product page has passed and I still haven’t received my product! What happened?

When will you charge my credit card for preorders?

Can I cancel my pre-order?

My pre-order was canceled. What happened?

What happens if my order contains multiple pre-order products?

Orders

Can you gift-wrap my order?

Do you charge sales tax?

Account and Rewards

How do I create a Crunchyroll Store account?

What are the benefits of having a Crunchyroll Premium account?

Mystery Bundles

What is a mystery bundle?