What's your return policy?

How do I return a product?

My product arrived damaged! What should I do?

What products are excluded from the return policy?

What's your refund policy?


When should I place my order for the holidays?

What happens if my package is lost in transit?

Do you ship outside the United States?

When will my order ship?

How do I get free shipping?

Do you ship to P.O. Boxes?

How do I change my address?

Will I receive my order in multiple packages?

Are there any countries you do not ship to?

How are shipping prices calculated?


Are pre-order release dates accurate?

Where is your Delayed Items List?

The release date on the product page has passed and I still haven’t received my product! What happened?

When will you charge my credit card for preorders?

Can I cancel my pre-order?

My pre-order was canceled. What happened?

What happens if my order contains multiple pre-order products?

What is your delayed item policy?


Why am I getting two order confirmations for older orders?

Where can I find my orders placed before August 15th 2018?

Can you gift-wrap my order?

Do you charge sales tax?

How many units can I buy?

Account and Rewards

I am an Ultimate Fan. Will I still get my premium discount on the new store?

How do I create a Crunchyroll Store account?

How do I login using my Crunchyroll streaming account credentials?

How do I log out of my Crunchyroll store account?

What are the benefits of having a Crunchyroll Ultimate Fan account?

Why doesn't my first order coupon code work?

Can I still get my Ultimate Fan discount if I use the new customer discount code?

Hime Nendoroid FAQs

Blind Boxes

What is a blind box?