What's your return policy?

How do I return a product?

My product arrived damaged! What should I do?

What products are excluded from the return policy?

What's your refund policy?


What happens if my package is lost in transit?

Do you ship outside the United States?

When will my order ship?

How do I get free shipping?

Do you ship to P.O. Boxes?

How do I change my address?

Will I receive my order in multiple packages?

Are there any countries you do not ship to?


Are pre-order release dates accurate?

Where is your Delayed Items List?

The release date on the product page has passed and I still haven’t received my product! What happened?

When will you charge my credit card for preorders?

Can I cancel my pre-order?

My pre-order was canceled. What happened?

What happens if my order contains multiple pre-order products?

What is your delayed item policy?


Why am I getting two order confirmations for older orders?

Where can I find my orders placed before August 15th 2018?

Can you gift-wrap my order?

Do you charge sales tax?

How many units can I buy?

Account and Rewards

I am a Premium member. Will I still get my premium discount on the new store?

How do I create a Crunchyroll Store account?

How do I login using my Crunchyroll streaming account credentials?

How do I log out of my Crunchyroll store account?

What are the benefits of having a Crunchyroll Premium account?

Why doesn't my first order coupon code work?

Can I still get my premium membership discount if I use the new customer discount code?

Mystery Bundles

What is a mystery bundle?