The plush itself was disappointing. While well made, there is a defining characteristic of Darkness that is non-existent on this plush. That was just the cherry on top though. Mainly in unhappy with the service. I will NEVER order ANYTHING from Crunchy Roll again. Why would you print the box contents on the shipping label? This was a gift for goodness sake! Not to mention their flat refusal to deliver the package to the side door. It wasn't "sorry, our shippers don't allow special instructions." It was "nope, we don't do that. Now fill out a survey about how awesome we are!"