U.S. Ship times:
- Order by 12/13 12 PM PT with U.S. Standard Shipping for delivery by 12/23.
Canada Ship times:
- Order by 12/10 12 PM PT with CA Standard Shipping for delivery by 12/23.
U.S. Ship times:
Canada Ship times:
If a package is shown as delivered but not received, please contact the carrier and then notify us within 30 days of the delivery date.
If it is determined that the package is lost due to mis-delivery by the carrier, we will replace your order.
If the package is lost due to an incomplete, or incorrect address, we can not offer refunds or exchanges - all customers are responsible for ensuring that their shipping address is correct at the time of purchase. In the event that a package is returned to us, you will pay an additional shipping fee in order for the package to be sent out again.
If you find that your shipping address is incorrect, or that it has changed since you've last placed your order, please notify us with the order number and address.
We are offering discounted shipping rates for a limited time!
We charge a $5 flat rate for orders being shipped within the US. Shipping within the US is free for orders over $50. We have different shipping rates for different subscription tiers. Here is a breakdown for orders within the US:
International shipping costs vary by shipping destination. Here is a breakdown of the cost per shipment:
Yes - we ship internationally! However, please note the following:
Also, please note that we do not ship out to the following:
Your order will be processed during normal business days (Monday - Friday, excluding holidays).
If an item is in stock, your order will be processed within 1 to 5 business days. The delivery time after processing will vary based on the shipping address. Currently, delivery times vary between 2 to 10 business days within the United States.
If an item is a pre-order, the pre-order will not ship until it's in stock. If you order multiple pre-orders with the same release date, the order will not be shipped until all items are in stock.
Once an item ships, you will receive an email with the tracking information. In special circumstances, tracking numbers may not be available.
For shipping within the continental United States, orders must total at least $50 before taxes, and digital membership purchases are excluded from the total.
If you need to change your address for a pre-order that has not yet shipped, please contact customer service. Changing your address under "My Account" will not change the address attached to your pre-order, it will only affect future orders.
If you purchase a mix of pre-order and in-stock items, you will be sent multiple shipments.
If you purchase pre-orders with the same pre-order release date, you will be sent one shipment.
If you purchase in-stock items that are shipped from different warehouses, you will be sent multiple shipments.
Yes. We do not ship to the following:
The cost of shipping can vary by shipping destination and customer subscription tier. If you're a premium subscriber, please refer to the question above, "How much does shipping cost?" to see a detailed cost breakdown.
Shipping charges are calculated during checkout. You may add items to your cart, proceed to checkout, and enter your shipping address to see the cost of shipping for your order.
Our home video items are only available to ship within the US & Canada.
The Crunchyroll Store and Right Stuf Anime are teaming up to offer anime fans more premium merchandise and exciting offers. As part of that process, Right Stuf Anime will be transitioning to the Crunchyroll Store on October 10, 2023. You’ll still be able to access your account and manage your information on the Right Stuf Anime platform through October 25, 2023.
Eventually, anyone with a US/CA Right Stuf account will be able to see their Right Stuf orders placed from January 1, 2020 through October 9, 2023 in their Crunchyroll order history. Currently, Right Stuf customers can check their order history by accessing their account at rightstufanime.com. No order history originating outside of the US and Canada will be migrated to Crunchyroll.
Yes! Starting October 10, 2023, your Right Stuf gift cards will work on the Crunchyroll Store using the same card number.
Yes! Starting October 10, 2023, you’ll be able to use any active Right Stuf coupon codes on the Crunchyroll Store.
All US/CA Right Stuf accounts with at least one order since January 1, 2020 were transitioned to a new Crunchyroll account on October 25, 2023. No accounts originating outside of the US and Canada will be migrated to Crunchyroll.
For security reasons, we’re unable to migrate your Right Stuf password. If the email address associated with your Right Stuf account doesn’t match an existing Crunchyroll account, a new Crunchyroll Store account will be created for you. All you need to do to access it is to request a password using your email and the “Forgot Password?” link on the login page.
Current Got Anime? members will be able to continue using their membership while orders are still able to be placed on Right Stuf’s website (until October 9, 2023 at 11:59 pm CT). After October 10, 2023, Got Anime? members will be sent a one-time promotional discount code for 10% Off. Additional codes can be requested by emailing email@example.com with your Right Stuf Got Anime? membership details. Got Anime? members must use the initial discount code before a new one can be provided. These codes can be used through November 8, 2023 after the member’s first initial purchase. Codes may not be transferred or gifted. Members may not request additional codes until current codes have been used.
Your Got Anime? membership will automatically move to the Crunchyroll Store on October 25, 2023. If you would prefer to not continue your Got Anime? Membership on the Crunchyroll Store, please email firstname.lastname@example.org to cancel your membership and request a pro-rated refund.
At this time, your Right Stuf open orders and pre-orders will still be processed by Right Stuf.
Any Right Stuf account with at least one order since January 1, 2020 will have their Right Stuf wishlist rolled over to their Crunchyroll Wishlist.
The Right Stuf Anime Affiliate/Partner Program will end on October 10, 2023. Current affiliates and partners will receive further information in the coming weeks on how to sign up to become a Crunchyroll Store Affiliate Marketing Partner.
As of September 25, 2023, we are no longer accepting new dealer applications. Current dealer partnerships will be evaluated on a case by case basis.
Nozomi Entertainment will continue with production of licensed titles. Nozomi products will be added to the Crunchyroll Store beginning October 10, 2023 and will still be available for purchase on the Right Stuf store through October 9, 2023.
If you would prefer to not have your account information moved to the Crunchyroll Store, please email email@example.com by October 25, 2023. After October 25, 2023, you can delete your account from the Crunchyroll Store here.
Not yet! The stores will continue to process their own returns. Check out our return policies for more information:
At this time we don’t have any current plans for a discount.
Beginning October 10, the Crunchyroll Store is excited to offer our fans new, everyday price discounts similar to that currently offered on Right Stuf. We will honor Right Stuf’s everyday low prices on manga and home video.
You can expect all of Right Stuf’s products on the Crunchyroll Store at launch! We will continue to evaluate new items depending on customer demands.
Yes, we’re committed to delivering the best premium packaging experience at both of our warehouses!
Yes, Route insurance will be fulfilled on all existing Right Stuf orders that are placed through October 9th. At this time we do not have plans to offer route insurance on items purchased from Crunchyroll Store.
We’ve already started implementing weekly specials! Stay tuned for our holiday sales and more!
Sale discounts may vary and are only available on certain items. Limited time only. While supplies last. Coupon codes cannot be applied to sale items. Items marked as final sale cannot be returned or exchanged.
Select items are discounted for a limited time only. While supplies last. Coupon codes cannot be applied to sale items. Items marked as final sale cannot be returned or exchanged. Not valid on prior purchases.
25% off all in-stocks and 25% off Otaku Lamps, excluding Hime x Ritsu and Pochita Lamps. While supplies last. Coupon codes cannot be applied to sale items. Items marked as final sale cannot be returned or exchanged. Not applicable to prior purchases.
If you’re looking to return your order for whatever reason, we're here to help with no hassle! We offer returns within 30 days of purchase. You can return your product for a refund to the original payment method if the product did not meet your expectations. The refund will be processed back to its original form of payment within 5-10 business days.
Sorry collectors! We understand how disappointing it is to receive a damaged item - especially an item you have waited months for! Unfortunately, mistakes happen and products may get damaged during transit. In the event that this happens, please contact us with pictures of the damaged item and we will replace or issue a partial or full refund. Your satisfaction is our #1 priority!
For Funko Pops, the printed box the Pops are packed in is considered part of the shipping container for the product— with the Funko Pop inside. As per our shop policy, we are unable to offer refunds or exchanges due to damages to the box on Funko Pops.
Contact us directly with pictures and explanation of the defect.
Please note: home video products are not guaranteed to come with a slipcover.
We are in constant contact with our vendors to ensure that each release date is as accurate as possible. However, the dates listed are only an estimate. As such, the date may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthly delayed items list, where you can see all the pre-orders that have been delayed and state the new estimated ship date.
It may take 3-5 days for our warehouse to pack and ship your order. If it has been more than 7 days since the release date, please contact us and we will reach out to the vendor to determine the status of the product.
Your credit card will be charged when your order is being prepared for shipment in our warehouse.
At the time of purchase, an authorization charge may be placed on your card. This is temporary and will disappear in a few days.
Yes but it depends on the status.
If the item has not yet shipped, please contact us and we will cancel your pre-order and issue a full refund.
If your pre-order has been shipped or is in the shipping process we cannot cancel it, but you may contact customer service to start the return process.
Orders containing multiple pre-order products will be shipped in separate packages according to the estimate pre-order date.
If you order multiple pre-order items with the same estimated release date, they will be shipped together in one package.
You will receive a shipping confirmation for each individual shipment.
Preorder dates may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthly delayed items list, where you can see all the pre-orders that have been delayed and state the new estimated ship date.
In rare instances, we'll close pre-orders early because of vendor requests, or if we sell out of the item before the cut-off date.
We currently only accept credit cards and Crunchyroll Gift Cards as forms of payment for pre-order items. Other payment methods, such as Apple Pay, Google Pay, PayPal, and Sezzle, are only available for in-stock items.
Funimation Gift Cards can immediately be used in the Crunchyroll Store as long as they have not already been turned into credit on Funimation.
If your Funimation Gift Card has been turned into credit on Funimation, please contact Crunchyroll customer experience below and specify if you would prefer your account credit be transferred over to Crunchyroll via ‘Mega Fan Membership’ time or via a ‘Crunchyroll Store Gift Card’:https://help.crunchyroll.com/hc/en-us
Your Funimation account credit may be transferred over to Crunchyroll. Please contact Crunchyroll customer experience below and specify if you would prefer your account credit be transferred over to Crunchyroll via ‘Mega Fan Membership’ time or via a ‘Crunchyroll Store Gift’ Card:https://help.crunchyroll.com/hc/en-us
Right now, Premium Ultra subscribers will still receive their annual gift.
Please check out the link below to see the perks that come with the different Crunchyroll membership tiers (and scroll to the bottom):https://www.crunchyroll.com/welcome?from=bottombar&return_url=https://www.crunchyroll.com/
Benefits are different on the Crunchyroll side. You’ll need a Crunchyroll account with the right membership tier to gain those benefits. Please follow the link below for Crunchyroll membership tiers and benefits (and scroll to the bottom):https://www.crunchyroll.com/welcome?from=bottombar&return_url=https://www.crunchyroll.com/
If you are a Funimation Customer, please contact us to transition your account.
On March 22, 2023, we migrated to a new eCommerce platform. As a result of this change, orders placed on the legacy Crunchyroll site (before March 22, 2023) will need to check their order status by using the tracking information on your order emails. Alternatively, you can also track your orders by reaching out to our Customer Service team here.
Once orders placed before March 22, 2023 are fulfilled, we’ll update your order history in the new eCommerce platform.
At the time of purchase, an authorization charge may be placed on your card. This is temporary and will disappear in a few days.
On March 22, 2023, we migrated to a new eCommerce platform and had to reissue all previously issued Crunchyroll Gift Cards. Please check your email inbox for an updated gift card number. If you experience any additional issues, please contact our Customer Service team here.
Sale tax will be charged to orders originating or shipping to:
Customers may purchase no more than 3 units of a specific item.
The online tax calculation is only an estimate and may not reflect the final amount charged. After finalizing your order, you'll see the exact sales tax based on the tax rates of the city, state, county, and district. (Typically, the difference between the estimated and final amount is minimal, usually only a few cents.)
On March 22, 2023, we migrated to a new eCommerce platform. Although most of your account info has been transferred, you’ll need to enter your shipping address and credit card information again to make a purchase, as the current saved information won’t be there anymore.
We migrated to a new eCommerce platform on March 22, which has temporarily made your Crunchyroll Store Wishlist unavailable. This may take some time to update, but rest assured, you will be able to access your wishlist again.
For a limited time, premium subscribers can take advantage of the following benefits on the Crunchyroll Store:
- Fan: 5% discount on all products
- Mega Fan: 10% discount on all products
- Ultimate Fan: 15% discount on all products, free shipping within the continental U.S. on all orders
1.Click Login located in the upper right hand corner of shop.crunchyroll.com
2. You will automatically be directed to the log in page of crunchyroll.com
3. After entering your credentials, click "Log In" and you will be re-directed back to the Crunchyroll store.
4. That's it! You are now logged in!
Note that if you are logged in Crunchyroll.com, the Crunchyroll store login process is only 1-click. If you are logged out of Crunchyroll.com, you will need to repeat Steps 1-3 to log in back to the store.
Clicking "Sign Out" will only log you out of your Crunchyroll store account. To log out of both your store and Crunchyroll streaming account you will need to logout on the Crunchyroll.com/profile page as shown here:
1. Instead of clicking here:
You will need to go to www.crunchyroll.com and Log Out under the Profile section.
Coupon codes and Premium Membership benefit codes have the following exclusions:
If your order doesn't contain the above, and you are a new customer, please contact customer service.
Q: Why won’t my discount code apply?
A: The HIMENENDO discount code is only available to Ultimate Fans. If you are an Ultimate Fan, please be sure to log into your account on the Crunchyroll Store before entering the discount code in checkout.
Q: Where do I enter my HIMENENDO discount code?
A: Enter your code in the text field that says “Gift card or discount code” in checkout. Be sure to enter this once you’re on the “Shipping” page, after entering your email and shipping address on the “Information” page.
Q: Why doesn’t my automatic Premium Membership discount work?
A: Unfortunately, we are only able to offer one discount type per transaction. If you’re purchasing the Hime and Yuzu Nendoroid, you may use the “HIMENENDO” code to discount that item, but other items in that order will not be discounted. To apply your automatic discount on other items, please create a separate order with only those items.
Blind are a random assortment of products shown on the product page - you will not know which option you will receive! Blind boxes are non-returnable.
If you purchase two of the same blind box, you may get the same item twice, or you may get two different items.