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Q: Are pre-order dates accurate? 

A: We are in constant contact with our vendors to ensure that each release date is as accurate as possible. However, the dates listed are only an estimate. As such, the date may change due to reasons beyond our control. If the pre-order date does change, we will update the product listing and will do our best to notify all customers affected by the change. We also set up a monthly delayed items list, where you can see all the pre-orders that have been delayed and state the new estimated ship date. 

Q: The release date on the product page has passed and I still haven’t received my product! What happened? 

It may take 3-5 days for our warehouse to pack and ship your order. If it has been more than 7 days since the release date, please contact us and we will reach out to the vendor to determine the status of the product.