In August, the Crunchyroll Store will transition to a new curated experience available exclusively to Mega and Ultimate Fans.
A New Crunchyroll Store and Member Experience Is Coming Soon
This August, we are transitioning the Crunchyroll Store to a brand-new shopping experience that will be available exclusively for Mega and Ultimate Fans. The new store captures the excitement of convention-exclusive merchandise—collectibles, curated drops, and limited-release products inspired by the anime series you love. But before the new experience launches, we’re celebrating with a Summer Sale with 50% off select items beginning July 14. Please note that beginning July 13, 2026, at 11:59 PM PT, select items will be designated as final sale, and refunds or returns will only be accepted for damaged or defective products. We know you may have questions, and we’ve prepared FAQs to help provide more information.
FAQs
The new experience will feature curated drops, and Crunchyroll‑exclusive merch you won’t find anywhere else. It will be available through select Crunchyroll memberships for Mega and Ultimate Fans. More details are coming soon.
We’ll announce the exact date in the future.
Open orders will continue to process and ship as usual, including items that release after the store transitions. If any part of your order cannot be fulfilled, you’ll receive a separate email with details and next steps.
If your order hasn’t shipped yet and you’d like to cancel, please visit our Help Center and contact Crunchyroll Support.
Your account and order history will remain accessible.
We will continue to support gift cards through August 14, 2026. Afterward, please contact our Help Center for any questions about your outstanding balance.
Our Crunchyroll Support team will continue to support existing orders, including address updates, delivery issues, and other inquiries. However, please note that beginning July 13, 2026, at 11:59 PM PT, select purchases will be final sale, and refunds and returns will no longer be accepted (unless the product is damaged or defective). Please reach out through the Help Center for assistance.
We'll announce the exact date in the future.
VISIT THE HELP CENTER
Final Sale Terms: Effective July 13, 2026, at 11:59 PM PT, select items on the Crunchyroll Store will be designated as final sale. Returns, exchanges, and refunds are not permitted for final sale items for change of mind, incorrect selection, or other non-defect-related reasons. This policy applies only to orders placed on or after the effective date and does not apply retroactively. Nothing in this policy limits your rights under applicable law, including in cases where items are damaged, defective, or not as described. For additional details, please review our Return Policy at https://help.crunchyroll.com/hc/en-us/articles/21770522107412-Crunchyroll-Store-US-Return-Policy